Below is a series of books that touch on concepts of entrepreneurship/SaaS, my brief thoughts, who I think would enjoy them and a rating from 1-10.
The Hard Thing About Hard Things by Ben Horowitz
Ben helps run one of silicon valley’s most successful venture capital firm’s Andreessen Horowitz. He is a thought leader in the space of entrepreneurship, management and start-ups. I found the book one of my go-to recommendations for people looking to understand how to grow a tech company and what lies behind galvanizing leadership, from someone who works with many of the up and coming tech companies in the industry. He also helps paint the picture of what types of leaders are needed at what times in an organization, famously painting the dichotomy between “war-time” and “peace-time” CEOs.
Who would like it: I think this a great read if you are looking to better understand what goes behind management, if you are looking to understand that it is not one-size-fits all when it comes to leaders, and you are looking for a no-fluff look at what it takes to be successful
My rating: 9/10
The Lean Startup by Eric Reis
Eric details a handful of vital lessons for early start-ups, and discusses everything from the importance of the MVP (minimum viable product) to accentuating on the metrics that matter and not “vanity stats”. He also expounds on the importance of making customer oriented pivots and the pitfalls of thinking you are smarter than the customer during the design process.
Who would like it: Anyone who is in an early stage start-up and wants to understand the new, agile environment that we live in. The Lean Start-up is a seminal work in understanding what to focus on, when to switch and how to pivot effectively.
My rating: 8/10
Tools of Titans by Tim Ferris
Tim Ferris catapulted to fame with the The Four Hour Workweek. Later, he wrote Tools of Titans where he interviewed many of the industries giants, from the king of the self-help world, Tony Robbins to silicon titans like Marc Anderseen. To me this book fell a bit flat. It had a lot of general wisdoms, templated questions and not a whole lot of direct, actionable wisdoms.
Who would like it: Less for someone looking to change something in their processes and business and more for someone looking at a peak into the minds of some hyper successful leaders in their space.
My rating: 5/10
Like a Virgin: Secrets They Won’t Teach You at Business School by Richard Branson
Richard Branson is one of my favorite entrepreneurs and as such perhaps it paints a bias in my reviews of his work, but his account on business and how he has effectively grown dozens and dozens of companies under the Virgin brand was remarkable. Branson here is not only discussing business insights, but also the value in your brand, what it means and how to protect it’s sanctity. This book also focuses on people, how to manage them, how to inspire them and how to properly reward desired behavior. He highlighted a great example where an employee broke policy and procedure but in the name of best taking care of a customer. He lauded and supported the employee fully and in doing so sent a message to the company: “Value the customer and customer experience first”. This book is less weighty data and actionable pull-aways and more a reminder that the fundamentals matter to: Elevate and support your team, take accountability as a leader, do things differently (don’t be burdened by precedent” etc..
Who would like it: Anyone looking for a light read or who feels a sort of disconnect between themselves and their employees, or feels like things at their company have gotten too rote and need innovation.
My rating: 9/10
Crossing the Chasm by Geoffrey Moore
Crossing the Chasm is an exceedingly rare example of a book that holds actionable wisdom and insight in the tech world despite being several decades old. Crossing the Chasm chronicles the different stages that early tech companies go through with customer acquisition, from the fervent visionary customers, excited about what a technology can do and lenient with the bumps in the road, to the late adapters, who want a refined and polished product that accomplishes a specific task for them. Crossing the Chasm is also chalk full of actual tangible examples of businesses at various phases and what they did effectively to scale.
Who would like it: This is another must-read for anyone who is at a growing tech company and is looking for what is needed as the company transitions to the next phase of their business.
My rating: 7/10
Lean Analytics by Alistair Croll and Benjamin Yoskovitz
If you started with Eric Reis’s The Lean Startup, it may of whet you pallet for a deeper dive into the data and statistics. Lean Analytics is a more hands-on, analytics focused look at what data is important, how to look at it and when. Although a bit dry at times, I think it serves it’s intended purpose.
Who would like it: This is a great book for anyone looking to take some notes and pull away some actionable insights they can use for themselves or where they work, as they continue to grow.
My rating: 6/10
Zero to One by Peter Thiel
Zero to One is a look at the the most innovative businesses in the world and what it took them to grow. He talks about how it is immensely more difficult to start something truly pioneering than it is to simply repurpose and reiterate on existing technology. But he argues it is also more worthwhile. He talks about some of his businesses, like Paypal, and talks about innovation and how they came to be. Often times the books references the importance of being contrarian, and I remember finding his insights on differentiation interesting (he recommends having virtually nobody have the exact same job. He says people are obsessed with competition but the most successful companies allow their employees to gain ownership and pride in a specific duty and that breeds more productivity. I tend to agree with that).
Who would like it: This is a great book for anyone looking to create something fundamentally different then what is out there. It is also an important book for management to read in understanding the vital importance of not getting swept up in the crowd mentality and looking to do things in an innovative and unique way.
My rating: 8/10
The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to Go from $0 to $100 Million by Mark Roberge
Written by the old Hubspot SVP of sales, Mark details in stunning clarity, the sales journey from understanding what matters in hiring, to what matters in keeping talent around. The book is chalk full of tangible and executable insights from a leading player in the inbound marketing space. You leave reading this book with solid ideas of how to navigate the process of growing your sales team, what attributes really matter and a tested roadmap.
Who would like it: Anyone in management at a sales organization that is looking to make sure they are selecting on the right criteria and growing their team in a sustainable way. Great book.
My rating: 8/10
Founders at Work: Stories of Startups’ Early Days by Jessica Livingston
This book’s interview style back and forth catalogues a handful of early companies, from Hotmail and Paypal, and the people behind them. The interviews highlight the incredible risks, the grinding hours and the vision required to see these companies grow and expand. Some of the companies grew to be more successful than others, but the book to me was really more focused around getting to know how these ideas come to be and the execution in turning them into reality.
Who would like it: Anyone looking to learn about the early tech pioneers and what went into their journeys will likely find it interesting. The style of writing and format was a bit dry for me, and I took quite some time to make it through this one but it had some interesting perspectives.
My rating: 5/10
Running Lean: Iterate from Plan A to a Plan That Works by Ash Maurya
This books starts from ground zero, assuming you are surveying a new business idea and wondering where to start. It takes you through a series of tangible steps, like addressing product market fit and running tests to make sure you are going in the right direction. This book is filled with open areas where you can write in answers for your own business. Ash tries to help entrepreneurs eliminate wasted time and resources by giving them a tightly actionable roadmap. I want to be careful with this review as my take might not be indicative of the general response on this one. I read a lot about this space, growing companies, the importance of being lean, product/market fit, testing and iterating etc.. So to me this book felt a little recycled and like not a whole lot of startling new info, but I can definitely see as a person looking for a path and not sure where to start, this book could really help.
Who would like it: Anyone newer to entrepreneurship or tech or pre-business and looking to do things the right way when they kick off I think can really benefit from this book. Do you like the accountability of writing and recording goals? If so, this book as those fill in areas.
My rating: 6/10
Jab, Jab, Jab, Right Hook by Gary Vaynerchuk
Although Gary Vaynerchuk is a polarizing figure with his “hustle 15 hours” a day mantras, he is also a respected resource when it comes to social media marketing. This book is essentially a collection of social media ads on various platforms (Facebook, Insta, Twitter etc. ) and a look at ones that were successful and ones that flopped. The book is about storytelling, how to create excitement and how to use simplicity in your work. I was pleasantly surprised by it.
Who would like it: Anyone trying to learn social media who isn’t sure what type of ads are best on what mediums or what will really perform. This is a great guide to that.
My rating: 8/10
The Art of the Start 2.0: The Time-Tested, Battle-Hardened Guide for Anyone Starting Anything by Guy Kawasaki
Guy was a leading Apple evangelist and now works with Mercedes and Canva. This book is about detailing the process of growing a business, from picking a name to navigating the common pitfalls and traps. Guy just says it like it is. He doesn’t sugar-coat things and he isn’t the guy to get advice from if you want to build a widget. Guy talks about building things that really matter, that bring purpose, that have the ability to 10x the existing industry competition. In typical silicon valley style he also talks about funding, how to pitch your product and that realm of business growth as well.
Who would like it: Anyone looking to get business building insight from a genuine industry thought leader, who will provide you actionable advice and knows the story. Also a great book for people looking to better understand social media, the changing tech landscape and how it all intertwines.
My rating: 7/10
The Innovator’s Method by Nathan Furr and Jeff Dyer
The Innovator’s Method is a treatise on modern business and the dire need to maintain agile at any stage of business maturity. The book moves through a series of anecdotes that look at various businesses and reflect on how they turned around declining growth by implementing new management and incentive structures to reward innovation. The book cautions that the new business world is one of uncertainty and rapid technological advancement, and a conventional focus on execution and order, over innovation and risk taking, is likely to lead to a slow (or maybe fast) death.
Who would like it: This book flows like a business school textbook, with deep analysis, lots of models and profuse data. I found the general concepts sensible, although it seems at several points they spent a long time to say the same thing in different forms. It seemed to me the book was more geared towards the twenty year career veteran, looking to not lose his edge, more than the up and coming millennial but I suppose the lessons were cross-functional. Overall, a useful, if not a bit dry, read.
My rating: 6/10
Extreme Ownership: How Navy Seals Lead and Win by Jocko Willink and Leif Babin
This book is a leadership book by two navy seals who have since turned to consulting management in the corporate world. The book follows a structured flow with each chapter following a story from the battlefield, then the principle at play they want to discuss and closing with a real world example of it’s execution in the corporate world. This is the type of book I honestly expected to dislike. I tend to like books with actionable, tangible steps and find management and leadership books tend to have a lot of psychology and cliche ideas, but not a lot of substance. I was pleasantly surprised with this book. The principles presented gravitated with me and showed the importance of leadership, team and how to embrace accountability in any role.
Who would like it: This is a great book for anyone leading a company or in management who is looking to understand how to better connect with and draw out better results from their team. I would recommend this to anyone who feels a sense of disconnect with their employees or anyone who feels there is some external factors, or team members, who are at fault for their failure (spoiler alert: as a leader the buck ends with you).
My rating: 7/10
Lost and Founder: A Painfully Honest Field Guide to the Startup World by Rand Fishkin
This book follows the story of Rand, the founder of SEO company, Moz, in a painful, honest and deeply revealing journey through start-up life. It debunks many of the glorified myths of Silicon Valley and humanizes the reality of running a tech company, with all its trials and tribulations. It also speaks in a practical sense about things to be aware of, how to lead, how to hire and how to navigate getting funding. In this first person account Rand comes across as vulnerable, open and genuinely looking to help.
Who would like it: Anyone with aspirations to run a technology/SaaS company needs to read this book. People need to understand that the journey to growing a technology business is more than just chasing the unicorn exit or basking in media fame. The book also contains many practical takeaways to help founders as they are structuring their teams and figuring out how to sustainable grow. It’s a great mix of qualitative and quantitative analysis.
My rating: 8/10
This Is Marketing: You Can’t Be Seen Until You Learn to See by Seth Godin
This book investigates modern market and what makes companies successful and resonate. It looks at the “why” behind marketing, the narrative story telling and the emotions behind affiliation in marketing. People support brands that align with who they want to be Seth argues. Seth challenges some of the conventional mediums that people use for advertising, arguing that the standard PPC ad strategies often lack substance and mission behind them. Overall, the book was a great reminder that fundamentally marketing is about creating a feeling or emotion around using your brand and associating the related experience or success that your brand brings with that story. For instance, Disneyland isn’t about riding roller coasters, it’s about quality time with your family. REI isn’t about outdoor gear, it’s about getting in to nature and unplugging.
Who would like it: I think this is a great read for anyone in marketing, any founders or anyone responsible for the branding behind a company. The book looks to retool some of the conventional ways of thinking and brings you back to critical fundamentals.
My rating: 8/10
From Impossible to Inevitable: Hyper-Growth Companies Create Predictable Revenue by Aaron Ross and Jason Lemkin
This book is a seminal work in the field of SaaS sales and focuses in on a number of critical cogs in the growth process of a business. Here are some of the key take-aways
- Go narrow: don’t be a generalist. “Nail a niche”
- Hire based on who you would personally want to buy from.
- Move up in deal sizes
- Hire VPs or leaders that have worked at the same deal size as you are selling
- Focus on growing your existing base, in terms of referrals, upsells etc. before anything else.
- Employee Ownership – Make sure employees have something specific that is just theres, that they have full autonomy and control over. Note that this is not delegating responsibility or telling someone “Hey you need to do X task each week”. Instead it’s “You need to produce X outcome” and let them get there whatever way makes sense (of course, considering limitations of resources.
- Employee profiles – CEO mindset, Career mindset, Clock-in-Clock-out mindset, Complainer mindset. Focus your effort on the CEO and career mindset individuals as they are those with the passion and drive to move the organization forward.
Who would like it: This is a great book for anyone in an executive or leadership role within their organization, specifically though for sales managers and sales leaders. It helps unpack a lot of common misconceptions, gives actionable advice and is not filled with “fluff” or over the top personal narrative. Bottom line is if you are in SaaS sales you need to read this.
My rating: 8/10
Fanocracy: Turning Fans into Customers and Customers into Fans by David Meerman Scott and Reiko Scott
I just finished reading Fanocracy, by David and Reiko Scott, and I must say my head is still swimming. It is a phenomenal and galvanizing read and after dozens and dozens of business book reviews it is officially the very first to get a 10/10 rating from me.
Fanocracy deep dives into the heart of how companies are building raving fans and customer advocates. It uses tangible use cases, scientific analysis and a human narrative to capture the essence of why and how building authentic connections matters.
It talks about how unexciting industries, like insurance, can still produce customer evangelism by connecting over shared passions (like classic cars) with their users. It talks about how companies like Hubspot are winning by giving employees significant autonomy and ownership in their roles. I love this quote,
“Authentic advocacy from inside your organization will inspire enthusiasm, enjoyment and passion that create Fanocracy”
I have long advocated for the importance of hiring and firing around passion for a companies mission and this hits the nail on the head.
Reading Fanocracy felt like a nostalgic walk through time too, as the author talked about staples from my childhood, from Harry Potter to Magic the Gathering. Magic the Gathering and Harry Potter were both franchises that seeded my passion and love for fantasy, and were much bigger than just books or card games. In fact, it was Magic the Gathering that inspired me to build my own gaming company and we even use a handful of MTG artists at our company because the level of quality is unparalleled. Reading through the importance of Magic the Gathering and Harry Potter to David and Reiko created a deep sense of connection, even though I have never met either of them, and I think this is at the heart of one of the tenants of this book. Fanocracies are built when you bring people together over shared passions and authentic connection.
I also love how the book talks about how you need to go beyond features, beyond the service or product itself, to the emotion it creates. Going to Disneyland is about family time, not roller coasters. Wearing a pair of Nikes is more than just a pair of shoes, it’s a symbol of your values.
The part on partners and brand ambassadors was also resonant. Today so many businesses struggle to figure out how to get more product advocates to spread the word. They offer incentives, bonuses and all manner of financial draws to try and get people to talk about them. The reality though is the very best partners and brand ambassadors are always the people who genuinely love your product. Think about the products and services that you talk about. How excited and enthusiastic you are to share with zero benefit back to you. That is because those brands have created an emotional experience with you when you use their products and people want to share that.
Furthermore, we live in a crowded world of high competition and companies often forget how many similar products are attacking the same problems. So how do you stand out? It’s not by having that one niche difference in your product features. As David states,
“Focus on product alone results in a race to the bottom”
It’s about service and connection and giving back to your customers in a way that makes your brand rise above all the rest.
I could honestly write a small novel as a review in why I think this book deserves to be on every business owners shelf but instead, I will end by encouraging all of you to pick it up.
Who would like it: Anyone who runs a business and has customers. It’s as simple as that. If you run a business, from a clothing company to a SaaS enterprise technology business, you can benefit from building more Fanocracy around your brand. This book is the blueprint.
My rating: 10/10
Enchantment: The Art of Changing Hearts, Minds and Actions by Guy Kawasaki
In a quick and easily digestible read, iconic Apple/Mercedes/Canva product evangelist Guy Kawasaki walks you through what it takes to create an enchanting experience as a company. Through a series of use cases and tangible examples Guy talked about the psychology behind a memorable experience, he talks about the internal structures of an organization required to facilitate it and he even touches on how to resist these persuasive influences that the end of the book.
In a nutshell, Enchantment touches on a lot of core concepts we feel like we intrinsically know already:
- Be honest
- Be Open
- Make things simple
- Test a lot
- Be Patient
- Show social proof
- Get personal
And on and on. But the reality is even if we feel like these ideas are things we know, the execution is often lacking. Guy talks you are a world-class tour of enchantment and its a great read for anyone running a brand or small business.
Who would like it: I think Enchantment is a valuable read for entrepreneurs, marketers and sales people. It teaches key lessons in how to relate to customers, how to relate internally with your team and how to create an aura that draws people in.
My rating: 7/10
Superfans by Pat Flynn
Superfans is one of a handful of seminal works that defines the genre around building customer advocates. His book is broken up in to phases, showing you how to bring people from casual supporters to active supporters, active supporters to connected customers and connected customers to superfans. He covers a wide range of topics on how to get your audience involved, seen and incorporated in as part of your brand.
He uses concrete examples, both from his own impressive business ascent and that of his vast network. You can tell Pat genuinely cares and is invested in the topic of customer advocacy (he isn’t just spewing things to make a buck). Having superfans is one of the most surefire ways to ensure explosive growth in your business and this book has the roadmap.
Who would like it: Anyone looking for a field guide on how to build deeper relationships with your community & customers will benefit from this book. This is a must read for any business owner or manager.
My rating: 9/10
Can’t Hurt Me: Master Your Mind and Defy the Odds by David Goggins
This book follows the wild life of navy seal and extreme athlete David Goggins, as he details how his life experiences created the man he is today. The first few chapters begin with depictions of his horrific childhood and how that built the foundation of pain and suffering that he eventually rose from. What follows is a series of impossible obstacles that he overcomes and the book waffles between autobiography and coaching insights.
It is hard to read this book and not leave with a sense of awe around what the human body and mind is capable of. Although the book can drag on a bit at times around his accomplishments, if there was ever a book that inspired you to get up and get after it, it’s this one.
Who would like it: Anyone who is familiar with Goggins and looking to learn more about his life story and what made him who he is would love this book. Similarly anyone who is stuck in a rut and looking to be inspired. David Goggins, without a doubt, is a beast.
My rating: 7/10
What it takes to be #1 by Vince Lombardi, Jr.
The son of the iconic Vince Lombardi, legendary coach of the NFL’s Green bay Packers, pens a book on leadership.
The book follows the standard flow of leadership style books, talking about habits, values and character. Interwoven in the narrative are stories of his father, Vince Lombardi, which the book bases its leadership assertions around.
The book if filled with pithy one-liners and sometimes lingers on them to the point of making them feel trite. The glimpses into the complexity of Vince Lombardi himself though are interesting, showing that dynamic and powerful personalities are rarely one-dimensional.
Overall, this book wasn’t bad or misguided, but didn’t do enough to stand out from the sea of other notable books on leadership and management.
Who would like it: If you are new to leadership literature and are looking for some good foundational values (or if you love Vince Lombardi) you will like this book.
My rating: 4/10
Leaders Eat Last – By Simon Sinek
Despite the progress that has been made over the last decade around employee-centric leadership, the commodification of labor is still a pronounced problem. Bosses look at company performance on a stat sheet and often look to quickly replace low-performers. Loyalty is low, and employees say what their managers want to hear, all the while with their feelers out for new opportunities when the timing is convenient.
Simon Sinek’s book, Leader’s Eat Last takes an immersive dive into a different path. A type of servant leadership where deep loyalty is built, employee happiness is high, and innovation flourishes. Unlike most leadership books that stick to general “truisms” and discussion of habits, this book delves much deeper. It couches its investigation into successful leadership in use cases and a discussion of biology.
I have worked for three different organizations in my life, all with profoundly different leadership styles. When you are immersed in it, day in and day out, it can be easy to forget that there is another way.
Leaders Eat Last reminds you that morality and economics can sync up to accomplish marvelous things. It reminds you that having your employee’s backs, even when things get tough, will pay dividends in the long run. It reminds you that listening, showing humility, and passing off victories to those on your team are all recipes for building a paradigm-shifting brand.
Who would like it: Anyone either in a leadership position or aspiring to be in one can benefit for the actionable insights of this book. It’s one of the best leadership books I have read. I strongly recommend it.
My rating: 9/10
Delivering Happiness – By Tony Hsieh
Delivering Happiness talks about the life of Tony Hsieh, who would become the CEO of Zappos and the rise of that brand.
At a surface layer, Zappos is a billion dollar company that sells shoes.
But this book digs deeper into exploring how Zappos was able to make its meteoric ascension.
It is perhaps most concisely captured by this simple statement from Tony,
Zappos is not a shoe company. It is a customer service company. Extraordinary customer service is why we are successful.
While many companies talk about being customer centric, few companies make it past the logos on the HQ wall.
Zappos bucked that trend.
They rewarded customer service reps who spent more time on the phone, not less.
Despite having only 5% of their questions coming in from phone, they didn’t replace it. Instead, they plastered their phone on the top of every page on their website. Tony says,
It’s funny how many companies claim to be there for their customers and then do everything they can do hide their contact number. We actually like to talk with our customers.
If they didn’t have a pair of shoes a customer wanted they would call up to three competitors to try and find it for a customer.
They allowed unlimited returns.
And on and on and on.
This book is the blueprint for how to actually live your values. To have your values as a core part of your decision making.
To top all of that off, the book resonated with me for being human and vulnerable. It wasn’t the normal tragic arch of entrepreneurship, with horrible, rigorous hours and then the golden hero comeback.
He talked about vegging out playing video games. He talked about doing normal, human stuff.
Who would like it: This is a phenomenal read for anyone looking to level-up their customer service or anyone looking to define their brand in a busy world. This is an absolute must read.
My rating: 10/10